Last updated March 31, 2023
AGREEMENT TO TERMS
By ordering from our site, you accept all terms described below, including our Privacy Statement.
Please refer to our page on Refunds and Returns.
Arctic Soles reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process.
*At times where software or human errors for instance list products with an obvious faulty price, Arctic Soles AS reserves the rights to cancel the order – notifications will be given.
Change of product assortment
Arctic Soles reserves the right to change its turnaround time and availability on the site and to remove items from the product range before a purchase has been registered.
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100 % accurate.
Under 18 years old?
If you are under the age of 18, your parents’ or guardians’ consent is required to make purchases in this webshop.
Damage during transportation
If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. Arctic Soles will not be held responsible for damages or loss involved with shipping.
We will ship your order or drop it off at our local dropbox, as soon as we can after repairing your item. The turnaround time can depend a bit on the complexity of your shoe/ski, but with most orders shipment should happen within a few days after the product is repaired.
Arctic Soles website
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Arctic Soles AS or its content suppliers and protected by international copyright laws. This site, or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of Arctic Soles AS.
The Arctic Soles privacy statement is designed to demonstrate our commitment to privacy. We respect your privacy. Any personal information that you provide is used for the purpose of giving you the best possible information and service. In our order form we ask you to give us certain contact information, which is needed to send/reply to the information you requested. We also ask for other information, much of which is optional. Please don’t tell us things you don’t want us to know. Arctic Soles uses this information to better understand its consumer base in order to provide superior service.
Non-disclosure to third parties
Unless we have your expressed consent, we will not disclose your personal information to any third parties. We will not sell, rent or trade your personal information to others for marketing purposes without your expressed consent. We may collect statistics regarding the use of our webshop, such as traffic patterns and related site information, but this information will not include any personal identifying information.
Security of your information
We follow strict security procedures in the storage and disclosure of information that you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.
Arctic Soles will only send you emails if you ask for more information or for a review on how the service went. We might also use your email address to confirm your order/request and to respond to any inquiries you make online. We will not pester you if you don’t ask for more information!
If you are under 18, you may use our webshop only with the involvement of a parent or guardian. In accordance with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under 13, you cannot register or give us any personal information. Please have your parents contact us to enter this information.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Arctic Soles AS
Email: [email protected]